Thursday, March 27, 2008

"Supervisor, please".

So I called LabCorp Headquarters and told the customer service representative my experience at their Melbourne facility. I prefaced my complaint with "I am going to tell you EXACTLY what the technician said AND I apologize for having to say it, but I want there to be no doubt what was said." "OK", said the rep. So, I said what I had to say and there was "Oh, my" and "I apologize for that" and "I'm sorry you had to hear that." She said she would pass this on to the tech's supervisor. I said, "You can certainly do that, but I am assuming the supervisor is responsible for hiring this technician. I want my complaint to go to the supervisor's supervisor." I was assured this would happen. I also requested to speak directly with someone at LabCorp headquarters who was in charge of the Melbourne site.
For crying out in the night, why can't people behave? It seems that when you receive great customer service, it's a treat. So, let's see. Who are the people you don't want to make mad, because you may have to go back? Dentist (ouch), waitress(spitefulness can make people do strange things to your food), childcare provider and oh yea, phlebotomist. I have walked out of a Dentist's office and not returned to that office. I have boycotted at restaurant until a waitress left and not returned to a childcare facility due to poor baby care. So, why not return to a Lab that has unprofessional, finger licking, cursing phlebotomists? Well, I'm going to have to take that one up with my health insurance provider. In the mean time, I'll remain grossed out. Yuck.

9 comments:

dani said...

where did your red cabinets go???

Moonpie said...

There they are..behind me, in the kitchen!!!!!

dani said...

you are sooooooooooooo funny!!! what i meant to type was "where the hell did your red cabinet blog go???"

Moonpie said...

Oh! I didn't understand the question because there was no cussing in it! Now I understand!! It's here, but under older posts!!! LMAO!!!!!

dani said...

ok... ignore my previous posts!!! when i click on your moonpie feedjit link it takes me to an earlier post (november 2007). i guess i missed it at the time... so i posted a comment, yada, yada, yada... then clicked on your real blogger link and it wasn't there.
d, it's just been one of those kind of days.
l,
d
ps i am still grossed out for you... my gag reflex is working over-time in your honor:DDD

dani said...

who needs to read your blog when they can be equally entertained by your comments:/

Shannon said...

as Pete would say....Feedback is a Gift.

kristen said...

All I can say is funny..........

dani said...

well, hey kristen...
how's life down under??? have you ever visited the states???
~dani